That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.
Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.
Did you read my comment? I tried and they threatened to send me to collections.
But that same person couldn’t cancel my account, but they could transfer me! Rinse, wash, repeat.
That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.
Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.