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Is it baffling? Live service games are all about extracting as much money from players as possible via loot boxes and battle passes. The best game is the game that makes the most money. Therefore, live services are the optimal type of game.
Is that why Concord flopped so badly?
The list is longer. But it’s among the reasons.
If there’s one thing I know about executives it’s that they don’t learn lessons like normal human beings.