misk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 months agoHP ditches 15-minute wait time policy due to 'feedback'www.theregister.comexternal-linkmessage-square62fedilinkarrow-up1462arrow-down15cross-posted to: technology@beehaw.orgnews@lemmy.world
arrow-up1457arrow-down1external-linkHP ditches 15-minute wait time policy due to 'feedback'www.theregister.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 months agomessage-square62fedilinkcross-posted to: technology@beehaw.orgnews@lemmy.world
minus-squarespaghettiwestern@sh.itjust.workslinkfedilinkEnglisharrow-up70arrow-down1·3 months ago“We’re always looking for ways to improve our customer service experience.” LOL!
minus-squareY|yukichigai@lemmy.sdf.orglinkfedilinkEnglisharrow-up9·3 months agoTechnically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
minus-squareSocialMediaRefugee@lemmy.worldlinkfedilinkEnglisharrow-up6·3 months agoIf cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
minus-squareChickenLadyLovesLife@lemmy.worldlinkfedilinkEnglisharrow-up5·3 months ago“… so we can be sure to avoid ever actually implementing them.”
“We’re always looking for ways to improve our customer service experience.”
LOL!
Technically they aren’t lying: their subjective experience is much better when they don’t have to deal with customers.
If cutting our tech support staff in half is what is needed to raise our stock price 1 cent and jack up my bonus then so be it.
“… so we can be sure to avoid ever actually implementing them.”