So, I placed an order last Wednesday, same country different city, it cost a not insignificant sum of money. Package only started moving on Thursday, although the shop had handed it over to the courier service the day prior.

Friday rolls in, delivery failed - package is supposedly too large for a delivery box, redirected to courier. I don’t understand why the person delivering it to the box couldn’t have called me, there’s literally a locker bank every couple of blocks now, would’ve taken anyone tied to this one no more than 5 minutes to get to it. I get that it’s a policy thing, I just don’t understand why it’s a policy in the first place. What-the-fuck-ever.

No show until today, Tuesday, status still unchanged, even though on Saturday I received a different order I had placed on Friday, through the same courier service. I didn’t even request or pay for weekend delivery.

Call customer support, get picked up after 35-40 minutes of waiting. The package hasn’t even been shifted from their box delivery depot to their courier delivery depot. In almost a week.

So now my options are as follows:

  • wait and trust that they’ll “expedite the transfer process and will do everything they can to get it to me as fast as possible”

  • head to the depot myself, which is situated in a different town, by:
    a. taking the train, which’ll be 3 hours total
    b. taking a bus, which’ll be 3 hours total
    c. making puppy eyes at a cab driver and paying a fifth of my order’s value (rough estimate) on the fare, and be back in 1.5 - 2 hours

They advertise delivery as overnight as long as it’s in-country.

And this is all because they’ve cut back on their staff, in addition to continuing to underpay them. We have, like 5 different courier services in this country and they all suck donkey balls. The Post Office is now catching up in terms of efficiency, and they haven’t changed since Communism was still a thing around here.

    • Treczoks@lemmy.worldEnglish
      2·
      3 months ago

      Well, once those things worked. I ordered something in the US for express delivery, and their packet had a copy of my order with the “received date” as Friday in it, and it got delivered to me, in Europe, on Monday. Basically on the next workday.

  • Lyra_Lycan@lemmy.blahaj.zoneEnglish
    3·
    3 months ago

    Never, NEVER use Royal Mail for parcels. They cannot handle it and their workers are often so undervalued they refuse to do their task. Use Evri or Yodel.

    My current home is slightly hidden but as couriers it’s their job to know where a property is. Here, RM’s parcel success rate is about 50%. Evri is 90%+ and Yodel is 100%

    If, of course, you’re in England.

    Edit: 48%

    • latenightnoir@lemmy.blahaj.zoneOPEnglish
      0·
      3 months ago

      Not UK, Romania, but noted nonetheless! Thank you!

      I don’t know what to recommend on our end in turn, they’re all at least pretty bad…

      • Lyra_Lycan@lemmy.blahaj.zoneEnglish
        3·
        3 months ago

        Gotcha! Some suckers all around then aha
        Sorry to hear all yours are bad. The ones I mentioned, Evri and Yodel, used to be bad, but they turned around. Maybe there is a smaller company that can be trusted better!