How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
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Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies’ employee messages across Slack, Microsoft Teams, Zoom and other communications services.

  • Billiam@lemmy.worldEnglish
    8·
    9 months ago

    In a two-party-consent state, maybe.

    But in a one-party-consent state, all that Personnel Human Resources People Ops will do is point to a clause in your onboarding paperwork where you agreed to be recorded while on company property using company telephony equipment as a condition of your employment.

    • Asidonhopo@lemmy.worldEnglish
      3·
      9 months ago

      As long as that’s in the employee paperwork it protects companies from some liability, but what about customer-employee or customer-customer conversations picked up by the system? I suppose a sign stating that video and audio conversations being recorded would further lessen employer liability but I imagine in the future laws about AI technology used on those convos will be put in place and the use of surreptious AI conversation analytics in retail environments will be more regulated. For now though it sure seems like a free for all and I wouldn’t be surprised at unethical use becoming somewhat common.

      • Billiam@lemmy.worldEnglish
        2·
        9 months ago

        A two-party-consent state requires both people to consent to being recorded. So even if you (tacitly) agree to being recorded as a condition of your employment, if the person on the other end of the conversation doesn’t then it’s an illegal recording. That’s why it probably wouldn’t be an issue in one of those states.

        But in a one party state, the other person on the recording doesn’t have to consent as long as you do. So as long as you know your conversation is being recorded (again, hypothetically as a condition of employment) the other party (probably) doesn’t have any recourse should your employer use a third-party to monitor it.

        • jonne@infosec.pubEnglish
          2·
          9 months ago

          Presumably this is monitoring conversations between employees, all of which would have it in their contract (I’m thinking about stuff like break rooms). In fact, even in customer facing areas, corporations would just hang a sign that says ‘for your safety we have recording equipment in the store’ or whatever.

          • Billiam@lemmy.worldEnglish
            2·
            9 months ago

            The article specifically called out “workplace communication platforms” so my comments were more directed at companies monitoring their instances of Zoom/Slack/Teams/etc. But it’s a certain bet that Walmart will try to use AI to monitor its breakrooms to make sure nobody says the evil “U” word.