I once put in a ticket because my ip phone wasn’t working. The response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.
Ticket closed, could not reach user at phone number provided.
Every help desk ticket ever submitted by me.
I once put in a ticket because my ip phone wasn’t working. The response and closure of the ticket stated that IT attempted to call me but I could not be reached. They had the full text of the ticket. This was their response.
Ticket closed, could not reach user at phone number provided.
deleted by creator
In person you say…
That is one on the real Problems with tech support, they are not in person and they hide behind their ticketing systems.
Their “leaders” want it this way and avoid accountability at all costs.
deleted by creator