It’s on purpose I think. I’ve been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.
If I get through, I get transferred for some reason, five times once.
Twice now they just hang up on me.
I can’t issue a chargeback to the bank because they said they’ll just send me to collections.
They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.
That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.
Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.
It’s on purpose I think. I’ve been trying to cancel my alarm system for a house I no longer live in, and every time I call I wait on hold 1-2 hours minimum.
If I get through, I get transferred for some reason, five times once.
Twice now they just hang up on me.
I can’t issue a chargeback to the bank because they said they’ll just send me to collections.
They claim there is no way to cancel via mail or email, even though I know there is, the thing is you have to navigate the shitty tree and escalate it in a way where they will allow you to cancel that way.
Fuck companies that do this.
If you’re in the US: https://consumer.ftc.gov/consumer-alerts/2022/11/tried-cancel-service-couldnt-learn-steps-take
If not, maybe your government has similar steps?
Stop paying
Did you read my comment? I tried and they threatened to send me to collections.
But that same person couldn’t cancel my account, but they could transfer me! Rinse, wash, repeat.
That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.
Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.
Could you please name the company, so we all can avoid them in the future?