Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
-
25% if you were down more than 44 minutes
-
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.
Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
Continuing to use Microsoft for IT services is now a MASSIVE risk for every Business in the WORLD
FYI peronal and household consumer plans arent covered by this SLA
Correct me if i am wrong cause id love to make a claim
Yeah this is only for commercial licences.
Shit, my company should be getting a massive fucking payout then.
Payout? from MS?
I think you mean service credits so your bill next month is 3% lower. :P
Also I just realised that people/companies who are self hosting their email would be safe from this. Another win for self hosting.
Don’t most email providers block new inbound email domains by default?
Yeah I’m sure most home labs are running at 99.9 😂
Microsoft isn’t running at 99.9 either though
Github finally got back to one 9 of uptime.
You’re right, I’m at 100.0 🤷🏻♀️
(And yes, individual services do have downtime, but barely a couple minutes during the night, unless I’m tinkering)
For home use you don’t need 99.9.
And companies can afford 3-2-1 backups and whatnot.🤦 As posted in the other circle jerk, you only get an sla with enterprise.
Jesus Christ you home lab zealots are off your rockers scenes.
I hope it stays down a few more days so most companies start moving off their platform
Companies can’t ditch Office because they can’t ditch Excel.
You won’t get fired for choosing Microsoft. But if you go somewhere else, everything will totally be your fault.
That is why when you leave a job you prepare 3 envelopes.
Yes, I’m sure there are a ton of technology managers in here this AM just riled up to email ms that don’t know how procurement works.
