Summary
United Airlines apologized to Melissa Sotomayor after crew members tried to make her remove her son’s ventilator during a March 8 flight from Tampa to Newark.
Sotomayor, whose 2-year-old son relies on a ventilator and tracheostomy tube, said staff demanded the equipment be stowed for takeoff despite prior medical clearance.
A third flight attendant claimed the child would “be OK” without it. The captain called her “difficult” and said the equipment was a safety risk.
Sotomayor expressed feeling humiliated and vowed never to fly United again.
Yes because obviously it was “her concerns” that was the problem!!!
Fucking spin talk, turning everything upside down!
It’s disgusting.
The “concerns” could well be a letter from her lawyers.
Then they wrote her lawyers, not her.
It doesn’t change the level of corp speak IMO.
Never apologize, always use passive voice. Gross.
That’s not passive voice. Passive voice would be “to ensure her concerns will be addressed”.
“apologized for any frustration she may have experienced.”
“May have experienced” is passive voice and the totality of the sentence is not an apology. The passive portion places the weight on the interpretation of her experience rather than explicitly believing her. “May have” helps to express the uncertainty or speculation of the event.