Summary
United Airlines apologized to Melissa Sotomayor after crew members tried to make her remove her son’s ventilator during a March 8 flight from Tampa to Newark.
Sotomayor, whose 2-year-old son relies on a ventilator and tracheostomy tube, said staff demanded the equipment be stowed for takeoff despite prior medical clearance.
A third flight attendant claimed the child would “be OK” without it. The captain called her “difficult” and said the equipment was a safety risk.
Sotomayor expressed feeling humiliated and vowed never to fly United again.
Everyone who isn’t a prick chooses work at other airlines.
The number of issues United has is indicative of severe cultural issues within the company. Toxic work culture drives good, compassionate employees away and leaves only the people who thrive in toxic environments.