SpaceX is - among other reasons - faster because they are willing to take more risks. When a crew of astronauts dies on a Dragon spacecraft like they did on the Columbia or Challenger, people might reconsider the costly and slow public approach.

Notwithstanding, they did do some impressive design, however some prices are paid after getting what you invested in. In this case because damage control is necessary with an insecure rich snob kid that owns the place & has public temper tantrums on red wine and sedatives.

Edit: oh, and I forgot to say: basically that stupid Ambien kid alone is ruining astronomy results and polluting near earth orbit with the small dick compensation project starlink.